Hello Everyone,

We have good news for you today! We've put in place a fix for the
intermittent slow indexes into production and it seems to be doing the
trick. Positive feed-back has started to come in and we're of course
glad to see that. However, if you're still experiencing trouble with the
slow indexes we'd like to hear from you via any one of our support
methods: email, support forum, or a phone call.

As an aside, we're going to be pushing out a small link on our pages
next week that will allow you to report any sort of problem with a
particular page you're on. Whether that may be slow load times,
incorrect formatting, etc. Attached to your feedback will be all of the
important information regarding the page to help us in troubleshooting.
We like to be proactive in finding issues and with your continued
assistance we hope to nip these things in the bud even faster. We'll
post more about this as it's ready to be rolled out.

As always, Thanks for being a member of EasyNews!

-Russ
EasyNews Employee




Russ wrote:
> Over the past few weeks we've been hearing reports of slow page load
> times, particularly when a requested page includes thumbnails that need
> to be displayed. Getting to the bottom of this issue required quite a
> bit of debugging, however, we're reasonably confident that we have our
> finger on it. Although the technical aspects are bit mind numbing for
> those lacking intimate knowledge of large storage networks... While this
> post serves as just an update, we will of course post a follow-up as
> soon as we have the door sealed shut on this issue or if we run into
> some unforeseen hurdles in implementing this fix. Our ball-park estimate
> on eliminating this issue is a week from today.
>
> Thanks for your patience with us while we get this sorted out.
>
> -Russ
> EasyNews Employee